Frequently Asked Questions (FAQs) – CapNook
1. What products do you sell?
We offer a curated selection of premium caps and headwear designed to add comfort, personality, and style to your wardrobe.
2. Are your products authentic?
Yes, all products at CapNook are 100% genuine and sourced from trusted manufacturers.
3. Do you offer free shipping?
Yes, we provide free shipping on all orders within the United States.
4. How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 3 to 6 business days after shipping.
5. What is your return policy?
Returns are accepted within 30 days of delivery. We offer free return shipping, no restocking fees, and we do not have final sale items.
6. How do I initiate a return?
Contact us at orfhlaithmagnus32@gmail.com to start the return process. We’ll send you instructions along with a prepaid return shipping label.
7. Can I exchange an item?
We currently do not offer direct exchanges. Simply return your item for a refund and place a new order for the item you want.
8. How can I contact customer support?
You can reach us anytime at orfhlaithmagnus32@gmail.com. We typically respond within 24–48 business hours (Monday–Friday).
9. How can I stay updated on new arrivals and offers?
Subscribe to our newsletter or follow CapNook on social media to be the first to know about new drops, exclusive offers, and styling tips.
